We understand that sometimes a product may not meet your expectations. That’s why at Sitepacket Inc., we stand behind everything we sell with a 100% satisfaction guarantee. If you’re not fully satisfied with a product or service, you have 30 days from the date of purchase to request a full refund—no questions asked.
What Qualifies for a Return?
- Digital software purchases that are not downloaded or used
- Subscriptions cancelled within the 30-day period
- Service-based packages that have not yet begun or been activated
We are transparent and fair in all return evaluations. If you’ve already used the product but found a technical issue that made it unusable, we encourage you to contact our support team so we can assist or issue a refund where applicable.
How to Initiate a Return:
- Email via https://sitepacket.com/contact/ with your order number and reason for return.
- Our support team will respond within 1-2 business days.
- If approved, refunds will be issued via the original payment method within 5-7 business days.
Exclusions
Custom software solutions, third-party integrations, or services delivered through partner platforms may not be eligible for a refund. These exceptions will be clearly noted at the time of purchase.
Peace of Mind Shopping
Our return policy reflects our confidence in the quality of what we offer. We want you to try SitePacket products risk-free. If it doesn’t work for you, we’ll make it right.
Shop with peace of mind, knowing that your satisfaction is guaranteed.